Bilingual call answering and lead follow-up
Sollingual
Answers every call in English or Spanish
A bilingual (English and Spanish) agent answers calls, texts, and web chat, takes the name, address, and urgency, and either books the job or hands the caller to someone on your team. It answers what your staff cannot get to. Your people still close.
What you get
- Calls answered after hours and during peak
- Spanish-speaking callers answered in Spanish
- Unsold estimates followed up by text until they book
Connects to
Why it answers in Spanish
Norf Bay LLC has one engineer, and he is a Mexican-American founder. Spanish was in the spec before the first line of code.
In the trades, the customer calling about a dead water heater and the tech who will fix it often speak Spanish, and the person answering the phone does not. A caller working in a second language gives a worse description of the problem, and calls that go to voicemail are calls the shop does not get back.
Sollingual contesta en español porque muchos de los que llaman hablan español. No es una capa de traducción añadida después del lanzamiento: es bilingüe desde el primer día, en cada canal — teléfono, mensaje de texto y chat.
So Sollingual is bilingual on every channel — phone, text, and web chat — and it was bilingual on the day it launched rather than after a translation layer was added to it.
Part of the Service Suite
Pricing and sign-up
Sollingual sells and supports from its own site. Plans, docs, and sign-up all live at sollingual.com. This page does not restate them, so there is only one set of prices to keep current.
Go to sollingual.com